Use our easy online process to submit a claim. Please have original receipts and any relevant claim details handy.

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Has your provider already submitted your claim?

Often, you don't have to submit a claim because many hospitals, pharmacies and dentists can submit your claim directly to us. There's no online form or paperwork for you, and you only pay the amount your plan doesn't cover.

Submit your claim online:

  • Go to our online claim process
  • Within 12 months of the date you were charged
  • After you've paid more than any deductible in your plan
  • Specify the currency if your claim is for services outside Canada
  • Hold onto receipts and applicable supporting documentation for 12 months

Submit your claim on paper by mail:

  • Use the correct form below
  • Within 12 months of the date you were charged
  • After you've paid more than any deductible in your plan
  • Specify the currency if your claim is for services outside Canada
  • Include receipts and applicable supporting documentation
  • Make sure you've signed your claim form
Claim forms:

Extended health claim form – for all covered expenses except dental expenses, including prescription drugs, vision care and registered specialists and therapists, and medical equipment and rentals.

Dental benefit claim form – must be completed by your dentist or dental specialist.

If you wish to make a Life Insurance claim please call 1-800-668-0195 Monday through Friday, from 8 a.m. to 8 p.m. ET.

Mail any supporting documentation to:

Manulife
Individual Insurance
PO Box 670, STN Waterloo
Waterloo, ON
N2J 4B8

Income Protection

If you wish to make an Income Protection Insurance claim please call 1-800-668-0195 Monday through Friday, from 8 a.m. to 8 p.m. ET.

Mail any supporting documentation to:

Manulife
Individual Insurance
PO Box 670, STN Waterloo
Waterloo, ON
N2J 4B8