Published October 2020
Protecting your loved ones and keeping them healthy is always a priority, but for many Canadians it’s even more top-of-mind now. You may be surprised to learn just how many health services can be accessed virtually.
Virtual health visits keep it safe and easy.
Individual health and dental insurance plans are designed to help people cover the cost of expenses not covered by their government health plan, but beyond that, they can also provide access to a host of remote phone and web health services, like:
- Healthcare Online – Akira by TELUS Health Virtual Health App1
24/7 access to on-demand medical consults for you and your family, by secure text and video from anywhere in the country
- Lifeline Emergency Response Service2
A 24/7 home monitoring service for individuals and their families (i.e. parents, in-laws and grandparents) dealing with medical conditions
- Health Service Navigator3
Helps you navigate the Canadian health care system plus provides world-class medical second opinions
- Social Workers
Covers in-home and virtual medical care from personal support workers
- Ambulance services4
Covers trips to the hospital via ground and air ambulances
- Cognitive Behaviour Therapy with BEACON5
Virtual one-to-one guided registered therapy sessions that can be easily reimbursed through your social worker benefit
- Home Delivery Pharmacy with Express Scripts Canada (ESC)
Get your prescription medications delivered to your door6
- Virtual Appointments 7
Audiologist / Chiropractor / Dietitian / Naturopath / Psychologist / Psychotherapist / Social Worker / Speech Therapist
Have a dental check-up over the phone or web with your dentist
- Physiotherapist via Phizo
Have a physiotherapy session over the web
- AccuCare Compression Therapy
A range of medical compression therapy garments and solutions
- Online Fitness Classes
There are lots of ways to help protect your family and keep them healthy. CAA Health & Dental Insurance can help you cover the cost of items not covered by your government health plan and provide access to virtual services like those detailed above.
This information is provided for your general guidance. Precise details, terms, conditions, limitations and exclusions are set out in the insurance policy.
1 This benefit is only available to CAA primary customers whose policies were effective on or after August 1, 2019.
2 This benefit is now available for free for six months every three years and includes free installation. It is also available to a customer’s parents, grandparents, and in-laws. Click for more details.
3 The insurer cannot guarantee the availability of this benefit indefinitely.
4 Benefits are only payable after yearly maximums allowed under your government health insurance plan have been reached, if applicable. Benefits payable are up to reasonable and customary charges.
5 Following your assessment, you will be prompted for payment. You may submit your claim to Manulife for processing for you and your eligible dependents (Ages 16-20). Follow the same steps as you would for any other health claim. You can submit your BEACON claim on manulife.ca/secureserve. For Standard digital therapy with Insight+: indicate Social Worker as the service provider type for your claim.
6 Some maintenance medications are not available for more than 30 days due to Health Canada controls and restrictions.
7 The health care practitioner must meet these requirements:
1) Be licensed and registered in the province or territory where they are practicing.
2) Have eligible qualifications determined by Manulife.
3) Be practicing within the guidelines of their governing body.
4) Be allowed by their college or governing body to offer virtual care to their patients.
8The Canadian Dental Association has advised that dentists may have a conversation with a patient via telephone or Skype to triage an issue to determine if further treatment in office is required. Please contact your provincial or territorial dental association for further information.
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