Frequently Asked Questions

Please contact us. Or call 1-866-923-4084 to speak with a licensed advisor who will help you complete your application over the phone.

If you have any questions, feel free to contact us. You can also email us.

Once you receive your policy or certificate of insurance, examine it carefully. If you are not completely satisfied, simply return it to us within 30 days, indicating that you would like to have your coverage cancelled and your insurance premiums refunded in full. We'll be happy to do this for you – no questions asked.

No. To get a free, no-obligation quote, simply answer a few simple questions online or contact us.

Established over 128 years ago, Manulife is a leading Canadian-based financial services group, serving millions of customers in 21 countries and territories worldwide. Our vision is to be the most professional financial services organization in the world, providing strong, reliable, trustworthy and forward-thinking solutions for our clients’ most significant financial decisions.

Your premium is due on the date indicated on your insurance premium notice or on the first day of each month if you are paying monthly. A 30-day grace period is granted for submitting your insurance premium after the due date. Your insurance will be cancelled if you do not pay the insurance premium within the grace period.

If your payment method of choice is either by credit card or pre-authorized debit (automatic bank withdrawal), and the credit card or account number shown on your premium notice is correct, you don't need to do anything. We will charge your insurance premium payment to your account in the month in which your premium is due, and apply it to your insurance coverage. If your payment method is by cheque, send a cheque for the full amount to us by the anniversary date of your insurance

Please contact us if you would like to make changes to your mailing address, email address or telephone number, or complete the online change of address form.

To change your payment method, simply complete our online change of payment form, complete the form on the back of your premium notice or contact us. If you would like to update your credit card information, please contact us.

To apply for increased coverage, simply complete another application for the additional insurance coverage amount, then send it to us. Your spouse may also be covered under certain  life insurance plans. If you prefer, contact one of our experienced customer service representatives and we'll send you an application form through the mail.

Please contact us.

The purpose of life insurance is to help protect your loved ones. Should the unthinkable happen, the money from your life insurance could be used to take care of living expenses, mortgage payments, outstanding debts and credit card payments, childcare and education expenses, funeral costs, and more. The money could also be left as a gift to a loved one and/or favourite charity or be used to protect the value of your estate and/or business.

There are four main reasons why our Term Life Insurance is a smart alternative to mortgage life insurance:

Mortgage life insurance typically pays the death benefit to the lender who holds your mortgage(s). Our Term Life Insurance will pay the death benefit directly to your beneficiary, giving them more control over how that money is spent.

With mortgage life insurance, your coverage decreases as your mortgage decreases. With our Term Life Insurance, your coverage amount stays the same.

With mortgage life insurance, you have to re-apply every time you change lending institutions or buy a new home. With our Term Life Insurance, your insurance is automatically renewed – with no medical questions asked at the time of renewal – unless you want to increase your coverage. You can cancel your plan any time you wish.

Depending on your age and health, the premiums for mortgage insurance can also be much higher than for our Term Life protection.

Yes. Our life insurance offers non-smokers significantly lower insurance premiums compared to those for smokers.

Non-smoker rates apply to people who have not used any form of tobacco or tobacco cessation products in the past 12 months. Smoker status is determined when your insurance coverage is approved (and, in the case of Term Life Insurance coverage, you meet our health standards). If you apply for additional coverage, your smoking status as of that date will apply to your insurance coverage in its entirety.

Notify us after a 12-month period during which you have not used any form of tobacco or tobacco cessation products. We will mail you a non-smoker declaration to complete and return to us. You can also download a non-smoker declaration now. If you meet our health standards and your application for non-smoker rates is approved, your lower non-smoker rates for coverage will begin on the 1st of the month following the date of your non-smoker application.

A death benefit is the money an insurance company will pay to your named beneficiary if you die while your life insurance is in effect. The amount paid will be equal to the insurance coverage amount you have at the time of your death.

No. Under Canadian law, your beneficiary isn't taxed on the benefit amount. They can use the lump-sum payment however they see fit. Learn more by visiting http://www.cra-arc.gc.ca/tx/ndvdls/tpcs/ncm-tx/rtrn/cmpltng/rprtng-ncm/nttxd-eng.html

A Living Benefit means that you are eligible to receive a compassionate one-time cash advance of up to 50 per cent of your life insurance coverage if you are diagnosed as terminally ill with 12 months or less to live, provided your insurance has been in effect for two years. You can use this money however you wish. The maximum amount payable will depend on which plan you have purchased. At the time of your death, your beneficiary will receive the balance of your insurance coverage amount.

If your payment method of choice is either by credit card or pre-authorized debit (automatic bank withdrawal), and the credit card or account number shown on your premium notice is correct, you don't need to do anything. We will charge your insurance premium payment to your account in the month in which your premium is due,and apply it to your insurance coverage. If your payment method is by cheque, send a cheque for the full amount to us by the anniversary date of your insurance

Your premium is due on the date indicated on your insurance premium notice or on the first day of each month if you are paying monthly. A 30-day grace period is granted for submitting your insurance premium after the due date. Your insurance will be cancelled if you do not pay the insurance premium within the grace period.

To apply for increased coverage, simply complete another application for the additional insurance coverage amount, then send it to us. Your spouse may also be covered under certain CAA Life Insurance plans. If you prefer, contact one of our experienced customer service representatives and we'll send you an application form through the mail.